FAQ

1 Q1. What information is needed for Chemixguru to recommend suitable laminating adhesive to customers?
Please let us know your basic requirement: your laminating material, application, the laminator condition….etc. More details will be much helpful like dry weight or thickness, what kind of the adhesive you are using now, the curing condition and so on.
2Q2. How do I place the order?
Inquiry > Product suggestion > Send test sample > Specifications confirm >Quotation > Order confirm > Deposit > Manufacture > Balance due > Shipment
3Q3. What information is needed for quotation quickly?
Please let us know your destination port, normal quantity, and payment term you like, then we can mail the quotation to you in 48hours since receiving your inquiry.
4Q4. Can I get some samples for free?
YES. FREE sample is available, only the freight fee is paid by buyer. After confirming the product model number with customers, we will send out the sample for customer right away.
5Q5. Can I customize my own products?
Yes, we are glad to receive your customize requests. As long as you provide us the laminating material, laminating condition and the application of the adhesive, our researcher will contact you right away.
6Q6. What kind of payment method that you offer?
Normally we accept TT or L/C.
7Q7. What kind of shipment options can I choose?
Mostly marine shipping.
8Q8. How about the after-sale service?
We have Sales Department for customer service; you can easily contact us by E-mail, Skype or telephone.
9Q9. How about import customs fee?
Please pay attention! Our sales will declare the custom value as customers require normally. Import duties, taxes and charges are not included in the item price or shipping. These charges are the buyer's' responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. If the goods were turned back or destroyed for unable customs-clearance, the related cost will be paid by customers.

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